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Privacy Policy


This page is owned and operated by Urban She (“we,” “our,” or “us”). We respect the privacy of our customers and visitors and are committed to protecting your personal information.

This Privacy Notice explains how we collect, use, and share information when you use our services, including this website, our mobile applications, and related services (together, the “Services”). It also outlines your choices regarding your personal information.

By using our Services or registering as an Urban She member, you agree to the practices described in this Notice and consent to our collection, use, and disclosure of your personal information as explained below.

Please note: This Notice applies only to information collected by Urban She and its affiliates (“Affiliate”) that post this Notice. It does not apply to the privacy practices of our business partners, vendors, co-branded sites, or any third-party services. When you interact with these third parties, their privacy notices—not ours—govern the collection and use of your information. We encourage you to review their policies directly.

INFORMATION WE COLLECT

We may collect personal information that helps us provide and improve our Services. This can include:

  •        Basic information: Name, postal shipping and billing addresses, phone number, email, and social media details (like usernames or friends lists).
  •        Demographic information: Date of birth, age, gender.
  •        Financial and payment details: Credit card or online payment info, bank account numbers.
  •        Interactions with our Services: Products you select as favorites, items you share, purchase history, location information from your device, and photos you submit.
  •        Additional info you provide: Through surveys, promotions, contests, sweepstakes, or other offerings.
  • We may also combine information you provide with information from third parties or information collected automatically based on your interactions with our Services.

INFORMATION COLLECTED AUTOMATICALLY

Even when you don’t directly provide information, we may gather details about how you use our Services, such as:

·       IP address, server location, and device type

·       Wi-Fi connection info and geo-location data

·       Product search history, pages visited, and referral websites

·       Browser type, operating system, and date/time of your visit

We use cookies (small files stored on your device) and web beacons (like pixel tags) to help track your interactions with our Services and emails. This helps us improve your experience and understand how our Services are used.

We also allow trusted third-party service providers to use tracking tools, cookies, and analytics on our behalf. They may collect de-identified usage data or use the data for advertising purposes. These tools may track activities across different websites, apps, and devices to provide insights and personalized content.

HOW WE MAY USE THE INFORMATION WE COLLECT

We use the personal information we collect for a variety of purposes, all aimed at providing you with a better experience and improving how our business serves you. This may include:

·        Running our day-to-day business — managing customer accounts, responding to your questions, delivering products and services, processing payments, and offering customer support.

·        Sharing updates and offers about our products, services, and sometimes partner offerings we think you might like.

·        Connecting with you about special events, promotions, surveys, contests, and other activities you choose to participate in.

·        Helping you engage with our community — including message boards, blogs, and social media interactions.

·        Improving our Services by studying what works and what doesn’t, developing new products, analyzing marketing efforts, and asking for your feedback through emails, calls, or focus groups.

·        Personalizing your experience by creating a profile of your preferences so we can tailor products, ads, and interactions just for you.

·        Conducting research and analysis, such as market trends, customer behavior, demographics, and financial insights.

·        Keeping our Services safe by detecting and preventing fraud, unauthorized use, or illegal activity, and complying with legal obligations and information requests.

We may also use your information for additional purposes when we provide notice at the time of collection, or for any legally allowed purpose as permitted under applicable laws.

THIRD-PARTY APPLICATIONS

Our Services may include features from third parties, such as social media buttons (like Facebook “Like” or “Share”), widgets, or mini-programs that let you interact with other platforms. When you use these features, the third party may collect information about you through their own cookies, tracking tools, or account recognition—even if you do not click or interact with the feature directly.

We encourage you to review the privacy policies of these third parties to understand how they collect, use, and protect your information.

ADVERTISING NETWORKS

We work with advertising networks—companies that use cookies, web beacons, server logs, SDKs, APIs, and similar tools to deliver targeted ads and measure how well ads perform. These technologies can track your activity on our website, our mobile apps, other websites, and other apps that participate in the same advertising networks.

This helps us improve our marketing efforts and show you ads that are more relevant to your interests. Advertising partners may also analyze this data to predict your preferences or measure advertising effectiveness.

You can learn more through resources like the Network Advertising Initiative and Facebook’s ad preferences tools and privacy policy.

RE-TARGETING TECHNOLOGIES

Our website and apps may use retargeting tools, which allow us to show you personalized ads on other websites based on your past browsing behavior. This means you may see Urban She ads on partner sites if you’ve previously shown interest in our products. These tools use cookies to understand what you viewed on our site and show you related ads elsewhere.

INFORMATION YOU SHARE

Our Services may allow you to share comments, photos, actions, and other content publicly or with people you choose. You may also connect your social media accounts and share your information through third-party plugins or features.

You may choose to share your contacts or address book with us so we can help you invite friends, share special offers, or assist with deliveries.

Please be mindful of what you choose to share. We cannot control how others use or protect information you make public, nor do we control how third-party platforms collect or use your data. We encourage you to review their privacy policies as well.

INFORMATION WE SHARE

We may share de-identified or aggregated information with Affiliates, analytics providers, advertising networks, and others for legally permitted purposes.

Affiliates

We may share personal information with our Affiliates, as long as they use it in ways consistent with this Privacy Notice.

With Your Consent

We may share information that directly identifies you with third parties for their own purposes—such as marketing—if you give us your permission.

Service Providers

We may share your information with third-party service providers who help us operate our business (such as payment processors, analytics providers, delivery partners, or customer support tools).

Surveys, Contests & Promotions

If a survey, contest, or promotion is co-sponsored by Urban She and another company, participating gives us permission to share your information with that co-sponsor. Their privacy policy will apply to how they use your information.

Other Circumstances

We may also share your information to:

·        Protect the rights, property, or safety of Urban She, our Affiliates, customers, or the public

·        Prevent fraud, manage risks, or enforce our policies

·        Comply with legal requirements or respond to lawful requests

·        Support business transfers such as mergers, acquisitions, financing, or sale of assets

YOUR CHOICES

To access our Services, you must create an Urban She account and provide basic information (name, email, password). This allows us to authenticate your account and notify you of special offers, limited-time deals, and other services.

Promotional Emails

As a member, you agree to receive promotional messages from us. You can change how often you receive them—or unsubscribe—by adjusting your email preferences in your user profile. You may still receive non-promotional emails such as order updates, confirmations, or service-related notices.

If you refer someone to Urban She, they may opt out of promotional emails at any time.

Cookies & Tracking Controls

You may choose to limit or block cookies using your browser settings. Please note:

·        Blocking cookies may prevent certain features from working properly.

·        Removing cookies may reset your advertising preferences.

·        Some email apps allow you to disable image downloads, which can stop email tracking.

·        You can opt out of Google Analytics tracking using their opt-out tools.

Mobile devices (iOS and Android) may also allow you to disable location tracking or control advertising permissions. You may turn off precise location sharing in your device settings or within our mobile app.

Opting out does not stop advertising altogether—it simply stops interest-based ads.

ACCESSING & UPDATING YOUR INFORMATION

Please keep your account information accurate and up to date. You can update your details directly in your account settings. If you need help, you can contact us using the information provided below.

DATA SECURITY

We use administrative, technical, and physical security measures to help safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

UPDATES TO THIS NOTICE

We may update this Privacy Notice from time to time for clarity or to reflect changes in our practices. When we update it, we will revise the “last updated” date at the bottom. If we make significant changes to how we use your personal information, we will seek your consent when required by law.